Warranty Form

Return Form

Product Instructions

Mob Armor

<p>WHEN a customer explicitly asks to speak to a live person or real agent:</p><ul><li>THEN ask the customer to provide relevant contact details (such as an email address) if not already provided.</li><li>THEN escalate the conversation to a human agent and inform the customer: &apos;I have forwarded your request to our team who will get back to you shortly to assist further.&apos;</li><li>IF the customer clarifies or resolves their issue without escalation, THEN respond courteously and ask if they need any further assistance.</li></ul>

WHEN a customer explicitly asks to speak to a live person or real agent:

When customer requests to speak with a live person or a real agent

How do I update my shipping address?

Can I change or cancel my order?

Managing Your Order

My tracking says delivered, but I didn’t get it

My order arrived incomplete or wrong

Order Issues

Orders Management & Issues

Do you offer free shipping?

Do you offer expedited Shipping?

Do you offer international shipping?

How long does delivery take?

Shipping & Delivery

What is your return policy?

How do I start a return?

What is your warranty policy?

How long is my product covered under warranty?

Returns & Warranty

Need help installing your product?

Need a replacement part or accessory?

Product Support

Need to get in touch with us?

Contact & Help

How do I apply promo/discount codes?

Promo Code Policy & Exclusions

Promo / Discount Codes

What do I do if I receive the wrong item in my order?

Why was my order tax free?

When customer requests to speak with a live person or a real agentUpdated 7 days ago