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What do I do if I receive the wrong item in my order?
If the item you received doesn't match your order confirmation, please double-check the details in your confirmation email. If there’s a discrepancy, email us at [email protected] with a photo of what you received. We’ll review the issue and make
Why was my order tax free?
We do not meet the required threshold for sales tax in some regions, which is why certain orders may be processed without sales tax. If you have further inquiries about sales tax on your specific order, feel free to reach out for more detailed inform
When customer requests to speak with a live person or a real agent
WHEN a customer explicitly asks to speak to a live person or real agent: