My tracking says delivered, but I didn’t get itUpdated 3 months ago

If you haven’t received your package yet, here’s what to do:

Check your tracking email for the most up-to-date delivery status. If the package is marked as delivered, take a look around your property or with neighbors and building management—it may have been left in a safe place.

Double-check the shipping address in your order confirmation email to ensure it was sent to the correct location.

Sometimes carriers mark a package as delivered just before it actually arrives, so give it a little more time if needed.

If you still can’t find your package, contact the carrier directly using your tracking number. For further assistance, feel free to email us at [email protected] — we’re happy to help!